Let’s start with some terms:
Undocumented Knowledge Workers (UKWs) are those in your company who have been around long enough to collect enough tribal knowledge to do their job but have nothing written down, no real documentation about how they do their job or what they are accountable or responsible for. UKWs come in two forms.
- Innocent UKWs are good people, kind-hearted yet unaware, they are those who don’t realize the value in documenting what they do.
- Subversive UKWs are those who hoard tribal knowledge for their Job security and power. They intentionally avoid documenting what they are doing, thinking wrongly, that it makes them secure and powerful.