An organization is essentially a fiction, only given meaning and power by those who believe in it, who buy in.
As owners and founders, If we could have things our way, our employees would gladly give at least 70 hours per week to the business, just like us, and they would do it with perpetual smiles on their faces.
Over the course of the past 13 years, I’ve interacted with nearly 200 business owners who had questions about optimizing employee engagement within their organizations. It’s not that the organizations were in desperate need of help. On the contrary, some of these businesses were performing very well, and the owners of these companies simply wished to explore the possibility that some ingredients might be missing that would allow these companies to perform even better if they could be discovered.
As an essential component of the 7 Question - 7 Promise Framework that I put together to help business owners, I advise employers to ask their employees the essential question “Do I have balance?” and I considered it essential for business owners to attain and maintain a “Yes” answer from their employees on that question. When I pose this question of balance, it is generally thought of in two ways: Balance as a way to help people negotiate the demands of work and life, and also making sure that team members have the most productive days they are capable of.
Dear Clients and Friends,
I wish I were not writing this, I am cognizant of the situations and extremes I may be writing to and I pray for the best as soon as possible. We are in this together, and I want to take some time to share some guidance I have seen work in past recessions.
In the pages of The Patient Organization, I laid out the 7 Question-7 Promise Framework, which allows everyone within your company to align themselves with your mission by deciding if they can answer “yes” to questions of belonging, belief, accountability, measurement, communication, development and balance. The ultimate benefit of this process is the creation of the type of workplace environment that can power an Organizational Operating System (OOS).
In most hiring situations, the first time a candidate comes across the radar of a business is when the job seeker submits a resume to the HR department or HR representative. If the applicant appears to check all of the necessary boxes - an impressive education, and years of employment that indicate how the candidate has acquired experience and demonstrated expertise with the requisite skills - then the applicant is brought in for an interview.
When it comes to balance in the workplace, several different explanations are employed to describe what it means, and many of these definitions are correct in one respect or another. In fact, the most complete description of workplace balance incorporates multiple elements from the popular definitions of balance. This ultimately means true employee balance combines considerations of work-life balance with opportunities for thought and reflection within the workplace, while also understanding that keeping employees productive is not immutably connected with keeping employees in motion.
Quite often, one of the first obstacles to reconfiguring a business into a Patient Organization through the 7Q7P methodology is revealing to the owner of the company that he is not already at the helm of a patient organization. This is an understandable, yet nonetheless harmful misinterpretation of one or more aspects of their business which allows them to mentally remodel it to fit a layman’s definition of patience.