In the pages of The Patient Organization, I laid out the 7 Question-7 Promise Framework, which allows everyone within your company to align themselves with your mission by deciding if they can answer “yes” to questions of belonging, belief, accountability, measurement, communication, development and balance. The ultimate benefit of this process is the creation of the type of workplace environment that can power an Organizational Operating System (OOS).
When you get right down to it, your company’s organizational chart is probably useless. Before you get defensive about it, you should know that it probably isn’t your fault, and that org charts are a fundamentally flawed device. Ideally, org charts are constructed to show the relationships between the roles within an organization, and therein lies their fatal flaw. Rather than showing the relationships between roles, org charts are truly only designed to show the preferred relationships between titles within an organization’s hierarchy.
The idea of developing your employees can lead you into tricky territory if you’re a business owner. On the one hand, there are reasons to not take formal steps to develop your employees that might make logical sense on a very superficial level. After all, you probably have employees on your staff that entered your workspace solely because you advertised very specific employment opportunities that they responded to.
Measuring your employees is a simple necessity that is made unnecessarily complicated by the misguided assumption that employees don’t want to be measured. In light of this erroneous supposition, many business owners - often under additional coercion supplied by their HR departments - opt to measure their employees by a set of wholly business-centric metrics that fail to account for the realities of the jobs the employees are asked to do, and the environmental limitations to performing those jobs.
In most hiring situations, the first time a candidate comes across the radar of a business is when the job seeker submits a resume to the HR department or HR representative. If the applicant appears to check all of the necessary boxes - an impressive education, and years of employment that indicate how the candidate has acquired experience and demonstrated expertise with the requisite skills - then the applicant is brought in for an interview.
When it comes to balance in the workplace, several different explanations are employed to describe what it means, and many of these definitions are correct in one respect or another. In fact, the most complete description of workplace balance incorporates multiple elements from the popular definitions of balance. This ultimately means true employee balance combines considerations of work-life balance with opportunities for thought and reflection within the workplace, while also understanding that keeping employees productive is not immutably connected with keeping employees in motion.
Quite often, one of the first obstacles to reconfiguring a business into a Patient Organization through the 7Q7P methodology is revealing to the owner of the company that he is not already at the helm of a patient organization. This is an understandable, yet nonetheless harmful misinterpretation of one or more aspects of their business which allows them to mentally remodel it to fit a layman’s definition of patience.
“They have to learn how to win.”
This quote came from Packers’ QB Aaron Rodgers. He was talking about his young team, and it made me think. “They have to learn how to win as a team.”
Per usual, my mind started chewing on this thought, looking at it from all sides.
We might say that in order for a team to learn how to win, they must first learn how to lose.
Your Organizational Operating System is your disaster plan.
“All hands on deck.”
This saying has special meaning to me and it involves danger and lives. Having raced large sailboats 60+ feet long with 100 foot tall masts and 17 people on the crew, I’ve heard this phrase a few times. To me and my team, this did not mean “mad scramble”. It meant get up here, man your position, understand the issue, and pay attention so we can get everything under control as a team.