Let’s start with some terms:

Undocumented Knowledge Workers (UKWs) are those in your company who have been around long enough to collect enough tribal knowledge to do their job but have nothing written down, no real documentation about how they do their job or what they are accountable or responsible for. UKWs come in two forms.

1. Innocent UKWs are good people, kind-hearted yet unaware, they are those who don’t realize the value in documenting what they do.
2. Subversive UKWs are those who hoard tribal knowledge for their Job security and power. They intentionally avoid documenting what they are doing, thinking wrongly, that it makes them secure and powerful.

Documented Knowledge Workers are those that document, update, challenge, improve and share the knowledge they gain from the tribe and their work.

Topics: Organizational Cognizance

In our latest poll of Business Professionals we asked:

Topics: Balanced, Belong, Believe, Accountable, Heard, Developed, Measured, Operational Clarity and Consistency, Cultural Clarity and Consistency, Structural Clarity and Consistency

Sweet economic waves are coming - they will be huge, powerful ground-swell waves or dependable waist high rideable waves on a glassy surface - and the time to start paddling is now.

Topics: Operational Clarity and Consistency, Cultural Clarity and Consistency, Structural Clarity and Consistency

CEO: “Walt, there is no innovation in my company, we seem stuck, in a rut, we need to get better at innovating, I was thinking about installing an innovation initiative.”

Topics: Believe, Accountable, Developed, Operational Clarity and Consistency, Cultural Clarity and Consistency, Structural Clarity and Consistency

Recently one of my client's sold his 1,100 person company to a Fortune 500 company that is in the business of rolling-up and running like-like companies; 120 or so until they bought my client's non-like-like company.

Topics: Operational Clarity and Consistency, Cultural Clarity and Consistency, Structural Clarity and Consistency

Employees can be like Data: Junk In = Junk Out.

Topics: Cultural Clarity and Consistency, Structural Clarity and Consistency

Face it, a few of your leaders are amazing Day-Traders, making you money every single day - others are losing your money every single day.

Topics: Structural Clarity and Consistency

An organization is essentially a fiction, only given meaning and power by those who believe in it, who buy in.

Topics: Balanced, Belong, Believe, Accountable, Heard, Developed, Measured